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HomeTerms and ConditionsCancellation/Refund Policy

SSDD Hosting Cancellation/Refund Policy

This Cancellation/Refund policy is an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and SSDD Hosting, in association with LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here).

For the sake of brevity, SSDD Hosting, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.


The Service Provider's accounts are set up on a prepaybasis. The Service Provider's customers maydecide to cancel their accounts at any time, however, they will get afull refund of the service only if the cancellation request is madewithin 30 days of purchasing of the account, according to our MoneyBack Guarantee Policy

Tocancel anaccount, the Customer needs to send an e-mail or support ticket toour Sales Department and provide any authentication credentialsrequested by the Service Provider. Other forms of cancellation requestswill not be accepted. Any incentives (free bonuses, etc.) offered tothe Customer upon sign-up will be also canceled.

Domainnameregistrations/transfers, serviceupgrades and web hosting plan renewals aretreated as non-refundableservices(see below) and cannot be cancelled or refunded after being activatedupon customer request. The Customer will have the opportunity totransfer his/her domain away to another host.

Latecancellations,as well as accounts canceled by the Service Provider due to TOS violations(where the customer has decided not to fix the violation) do notqualify for the 30-day money back guarantee.

Allcredit requestsfor VISA, MasterCard, American Express and Discover payments areprocessed within 48 hours of the submission of the refund request (bye-mail or ticket, as mentioned above). The funds will be creditedback to the Customer's credit/debit card and affect the Customer'scredit/debit card balance in accordance with the credit/debit cardissuer's terms of service.

Allcredit requestsfor PayPal payments are processed within 48 hours of the submissionof the refund request (by e-mail or ticket, as mentioned above). Thefunds will be credited back to the Customer's PayPal account andaffect the Customer's PayPal balance in accordance with thePayPal's terms of service.


The Service Provider offers a 30-daymoney back guarantee. If you are notsatisfied with our hosting services, you can submit a refund request ina trouble ticket opened from your web hosting control panel, or viaemail sent to billing@duoservers.com, and receive a full refund for yourhosting plan within 30 days of the purchasing of the account. Please,NOTE that domain name registrations/transfers are non-refundableservices.

All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.


Non-RefundableServices: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.

Alldomainregistrations and domain transfers are final, do not include anymoney-back guarantee and will be subject to a fee that is calculatedon the basis of the actual NON-PROMOTIONAL annual price of thepurchased domain's TLD, multiplied by the number of years ofregistration or transfer. Any refund amount credited back to theCustomer in accordance with our 30-day money back guarantee will notinclude the cost of the non-refundable services (if any) that havebeen purchased with the Customer's web hosting plan upon sign-up(i.e. the Customer will be issued a partial refund on the originaltransaction if he/she has purchased non-refundable services withinthe web hosting account).


Chargebacksare notconsidered as a way of refunding. Any Customer who initiates a creditcard chargeback in response to a bill or order placed at the Service Provider will be subjectto full investigation.

Whensigning up fora web hosting account with the Service Provider, customers agree to theconditions explicated in our AcceptableUsePolicy (AUP) and the Web Hosting Terms ofService. Thus, the Service Provider, as well as our authorized retailers(PayPal, WorldPay, 2CheckOut), will resort to these documents as anevidence for the Customer's agreement, especially in the event thata Customer sends a chargeback inquiry based on points that he/or shefirst accepted, but is trying now to refute.

If/Whena chargeback report is received, the first step of the Service Provider's team willbe to try to contact the user. Meanwhile, the user account will besuspended (in order to protect our system from fraudulent activityand misuse) and will remain suspended until the reasons for thechargeback have been clarified and a decision has been taken for according action.

Ifthe chargebackhas occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and theaccount will be re-activated.

Ifthe user has senta chargeback request based on groundless argumentation (to our ownjudgment and these Web Hosting Terms of Service), then a dispute willbe started with our authorized retailers in which the Web HostingTerms of Service and the AcceptableUse Policy of the Service Provider will serve asproof of theCustomer's agreement. The retailers then, taking into considerationall provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

Incase that thechargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account willremain suspended.